Terms & Conditions Terms Of Use Avansas Office Supplies Ltd. (“Avansas”) resides at; 107-111 Fleet Street London EC4A 2AB United Kingdom operates the website of; www.avansas.com/uk (“Website”) pursuant to the rules stated in this Terms of Use and in the Privacy Policy, which is also published on the Website. The visitors who browse on the Website (“Visitors”) are deemed to be agreed and declared to have read its content in full and to approve all of its provisions as stated below. The Website is a shopping website where consumers can order office and stationery supplies online within the UK. Our sales model is based on instant payment method, no subscription is needed. 1. RIGHTS AND OBLIGATIONS Avansas is the sole owner of all contents posted and available on the Website and it shall not permit or consent to any unlawful use thereof, including, in particular, any and all uses mentioned below, and the acquisition, reproduction, process and use of the contents or the insertion of any link to such contents. • The use of the Website by the Member or a third party to create, control, update or change a database, record or guideline that belongs to the user or a third party; • The use of the Website in its entirety or any part thereof for violation, modification or reverse engineering purposes; • The use of the Website for any unlawful purpose or for fraudulent transactions, • The use, reproduction, change, transmission or replacement of the Website content or the contents of any third party in its entirety or any part thereof without any permission as the same may be under the protection of law or may be copyrighted, including personal confidentiality or broadcast/ publication rights; • Distribution of chain letters or spam; • Transmission of any virus, malware or other damaging technology for the Website, its database or any content on the Website; • Collection of any information of other visitors like their e-mail addresses, without any permission; • Attempts to have access to the Website in a manner that poses unreasonably or disproportionally large loads on the communications and technical systems designated by the Website or that somehow blocks, ceases, disrupts, spoils or modifies them in any manner; • Use of “screen scraping” software or systems such as automatic programs, robots, web crawlers, spiders, data mining or data crawling on the Website without the Platform’s prior written consent, and the unauthorized reproduction, publication, broadcast or use of any content on the Website this way; unauthorized use of Website and any contents on it without permission and beyond such limits of use as defined herein is unlawful, and the Platform reserves its right to immediately suspend or cancel the membership and to institute any legal proceeding or to make any claim without any fee refund. • The connection quality and its fees of the visitors may vary depending on their connection speeds. This may affect the performance in using the Website, but Avansas under no circumstance shall be liable in this regard. Fees and additional costs arising from any connection for any device shall be borne by the Visitor. • These terms and conditions shall be regularly announced on the Website and such terms and conditions may be changed when deemed necessary by being published on the Website. The visitor shall be obliged to follow and regard such rules/terms via Website. • Data Protection principles are covered in our Privacy Policy and thus please visit the relevant pages for further information. 2. CONTENTS AND INTELLECTUAL PROPERTY RIGHTS The information offered on the Website may include specifications or general descriptions of the technical options for products, including their technical dimensions, that may not be available all cases (e.g. due to product modifications) and thus Avansas does not guarantee its accuracy and validity. For this reason, the required product performance characteristics and other product features that might be necessary for the planning and implementation of lighting projects will only be stipulated upon request and/or purchase orders. The visitor may not resell, share, distribute, exhibit, reproduce the contents provided over the Website, or the copyrighted Works; otherwise, he/she shall be responsible to indemnify and cover any and all other liabilities including but not limited to court expenses and attorney’s fee along with such amount of compensation asked from Avansas on account of the losses suffered by third parties, including but not limited to, the licensors. The rights of Avansas for all of its assets, real and personal rights, commercial data and know-how including any tangible and intellectual property rights it possess through the software it shall provide at the Website, commercial knowledge, copyrighted works, trademarks, trade dressing or Website are reserved and may not be used without permission. 3. EFFECTS OF THE NON-PERFORMANCE BY FORCE MAJEUR In all circumstances that are considered to be force major events legally, Avansas shall not be responsible to underperform or not to perform any of its obligations set out herein late or at all. Any late or incomplete performance in case of a force major event shall not be considered a non-performance or an event of default, or the visitor shall not have the right to claim any right or compensation under any name against Platform in such circumstances. The term “force major event” shall refer to any event that is beyond the reasonable control of Platform and that cannot be avoided in spite of the necessary due care and diligence, including but not limited to God’s acts, riots, state of war, strike, cyber-attacks, communication troubles origination from service providers and access issues, technical infrastructure and Internet breakdowns or malfunctions, system improvement or upgrade works and related malfunctions, power shortage and extreme weather conditions. 4. VALIDITY OF RECORDS The visitor agrees, represents and undertakes that all electronic and system records and commercial records as well as book records, microfilms and microfiches and computer records maintained at the Website and its servers shall constitute valid, binding, conclusive and exclusive evidence in case of any dispute that may arise. 5. LAW AND JURISDICTION The laws of England shall apply to this Terms of Usage and the courts of London/UK shall have exclusive jurisdiction in any dispute that may arise. The Visitors are deemed to be accepted and are bound by the terms as stated, during their visit to the Website. All related inquiries can be directed to; data@avansas.com or to any communication e-mail shown in the Website. Privacy Policy and Data Processing Principles As Avansas UK. Ltd (“The Company”) and all Avansas companies (“together will be hereinafter referred as “Companies”), the protection and security of your personal data are at paramount important to us. Therefore, we are constantly reviewing our data processing activities and revising our policies in accordance with the applicable legislation in our present markets. This Privacy Policy and Data Processing Principles (“Privacy Policy”) in our company websites (“Websites”) are also reviewed in accordance with General Data Protection Regulation (“GDPR”) and applies to all Websites, apps, events and to any other services owned and operated by the Companies. 1. Data Processing Principles a. Information Automatically Collected When you access our Websites, we and our possible third party partners automatically record information from your device and its software, such as your IP address, browser type, Internet service provider, platform type, the site from which you came and the site to which you are going when you leave our website, date and time stamp and one or more cookies that may uniquely identify your browser or your account. When you access our Services using a mobile device, we may also receive or collect identification numbers associated with your device (such as a unique device ID, IDFA, Google AdID), device type, model and manufacturer, mobile device operating system brand and model, phone number, email address, and other apps that you have downloaded (“Technical Data”). b. Location Data. We do not currently collect your precise geolocation or any latitude or longitude coordinates for you. Some of the information we collect, for example an IP address, can sometimes be used to approximate a device’s location. In some cases, we assign the latitude and longitude of the centre of a city or state on record for you to your profile as a way to improve our analytics and offer best matches for you. This is a general latitude and longitude and does not correspond to your real time or historical location specifically. c. Information Provided by Others. We may link or combine the personal data we collect about you and the information we collect automatically. This allows us to provide you with a personalised experience regardless of how you interact with us. d. Anonymization. We may anonymise and aggregate any of the personal data we collect (so that it does not directly identify you). We may use anonymised information for our business purposes including testing our IT systems, research, data analysis, improving our services and developing new products and features. We may also share such anonymised information with others. Where you do not provide the personal data, we may not be able to provide you the related services; as it may depend on this information. 2. How We Collect and Use Your Data The main reason we use your information is to deliver what we offer and constantly improve our services. Additionally, we use your information to help keep you safe and to provide you with advertising that may be of interest to you. Generally, we will use your personal data in the following circumstances: • Where you have given consent for us to use your personal data, for the stated purposes like; marketing, sales and any sort of informative reasons • Job applications directly from our Websites and/or via company e-mail accounts and any sort of communication deriving from contact forms or written enquiries • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. • Where we need to comply with a legal or regulatory obligations. When the public area of the website is used, the user’s automatically anonymised IP address is saved. As a result of the anonymization, it is impossible to identify the anonymised user and tracking their movement on the website does not allow for any conclusions to be drawn about a specific user. 3. Withdrawing your Consent You may withdraw your consent fully or partially at any time by contacting us from; data@avansas.com or from any contact details at our Websites. 4. Marketing Purposes and Newsletter From time to time we may contact you with relevant information about our services and products. Most messages we send will be by email. For some messages, we may use personal data we collect about you to help us determine the most relevant information to share with you. Newsletter We only contact you once you will provide us your name-surname and e-mail address, which will be deemed as explicit consent to subscribe to our Newsletter. We use the double opt-in process for our newsletter registration. This means that after your registration we send an email to the email address specified by you; in this email we request your confirmation that you desire to be sent the newsletter. If you do not confirm your registration within 24 hours your data is automatically deleted. Furthermore, we also save your used IP addresses and the times of your registration and confirmation. The purpose of this process is to verify your registration and to possibly explain any mis-usage of your personal data. If you do not want to receive Newsletters and other messages from us, you will be able to tell us by selecting certain boxes on forms we use when we first collect your contact details. You can change your marketing preferences by clicking on the unsubscribe link at the bottom of our emails or sending an e-mail to; data@avansas.com 5. Disclosure of Your Information to Third Parties We may have to share your personal data with the parties set out below; • Disclosure to Protect Abuse Victims. We reserve the right, but have no obligation, to disclose any information that you submit to the Websites, if in our sole opinion, we suspect or have reason to suspect, that the information involves a party who may be the victim of abuse in any form. Abuse may include, without limitation, elder abuse, child abuse, spousal abuse, neglect, or domestic violence. Information may be disclosed to authorities that we, in our sole discretion, deem appropriate to handle such disclosure. Appropriate authorities may include, without limitation, law enforcement agencies, child protection agencies, or court officials. You hereby acknowledge and agree that we are permitted to make such disclosure. • Technology Services Providers, including infrastructure partners (such as AWS), customer support service providers, analytics service providers, cybersecurity partners, fraud analytics companies, payment providers, chargeback representation services and similar partners. • Advertising networks and technology companies that measure advertising performance and attribution. • Third parties, including consultants, who we engage to provide services on our behalf or to jointly provide services to you, including but not limited to contests and sweepstakes, marketing outreach and analytics, customer support, safety checks, and payment services (such as Cyber Source). • Social Networks, such as Facebook, where you have given permission to do so or where you have used your social network account to log-in to the pages of any Companies. If you have chosen to do this, your data will be governed by the privacy policy of that social network. • To, in our discretion, (i) satisfy any applicable law, regulation, subpoena/court order, legal process or other government request, (ii) enforce our Terms of Service, including the investigation of potential violations thereof, (iii) investigate and defend ourselves against any third party claims or allegations, (iv) protect against harm to the rights, property or safety of the Companies, its employees or the public as required or permitted by law and (v) detect, prevent or otherwise address criminal (including fraud or stalking), security or technical issues. • In connection with any company transaction, such as a merger, sale of assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party or in the event of bankruptcy, dissolution, divestiture or any related or similar proceedings; and • We require all third parties to respect the security and privacy of your personal data and to treat it in accordance with the law. However, we are not responsible for those third parties. 6. International Transfers The personal data we collect may be transferred to, and processed and stored in, countries outside of your local jurisdiction. If you are located in the European Union (“EU”), your personal data may be processed outside of the EU, including, for example, in Thailand or in Turkey; these international transfers of your personal data are made: a. to a country or territory ensuring an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data as determined by the European Commission; or b. pursuant to appropriate safeguards, such as the Standard Contractual Clauses and Corporate Binding Rules, approved by European Commission Decision C(2010)593 or any subsequent version thereof released by the European Commission If you wish to enquire further about these safeguards used, please contact us using the details set out at the end of this Privacy Policy. 7. Security We have extensive security measures in place to protect the loss, misuse and alteration of the information stored in our database. These measures include the use of Secure Socket Layer (SSL) and administrative access to site data as well as other proprietary security measures which are applied to all repositories and transfers of user information. We will exercise reasonable care in providing secure transmission of information between your computer and our servers, but given that no information transmitted over the Internet can be guaranteed 100% secure, we cannot ensure or warrant the security of any information transmitted to us over the Internet and hence accept no liability for any unintentional disclosure. 8. Data Retention We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for (as set out above), including for the purpose of satisfying and legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements. 9. Your Rights under GDPR You may have certain rights under GDPR in relation to your personal data. You have the rights to: • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the accuracy of the personal data; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where we no longer need the personal data for the purposes set out above, but we are required by you for the establishment, exercise or defence of legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain features of the services to you. We will advise you if this is the case at the time you withdraw your consent. If you wish to exercise any of these rights, you can contact us from our Websites. 10. Cookies and Similar Tracking Technics a. We use cookies and similar technologies to distinguish you from other users of the Service. This helps us to provide you with a good experience when you browse the Websites and also allows us to improve. b. A cookie is a small data file that we transfer to your device’s hard disk (such as your computer or smartphone) for record-keeping purposes. c. We use the following types of cookies: I.Strictly necessary cookies. These are cookies that are required for the essential operation of the Website such as security measures. II.Functionality cookies. These are used to recognise you when you return to the Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). III.Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it, and the marketing messages we send to you more relevant to your interests. We may also share this information with third parties who provide a service to us for this purpose. IV.Third party cookies. Please be aware that advertisers and other third parties may use their own cookies tags when you click on an advertisement or link on our website. These third parties are responsible for setting out their own cookie and privacy policies. d. The cookies we use are designed to help you get the most from the Service but if you do not wish to receive cookies, most browsers allow you to change your cookie settings. Please note that if you choose to refuse cookies you may not be able to use the full functionality of the Service. These settings will typically be found in the “options” or “preferences” menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the “Help” option in your browser for more details. e. If you only want to limit third party advertising cookies, you can turn such cookies off by visiting the following links (please bear in mind that there are many more companies listed on these sites than those that drop cookies via our website): • Your Online Choices ( http://www.youronlinechoices.com/ ) • Network Advertising Initiative ( http://www.networkadvertising.org/) • Digital Advertising Alliance (http://www.aboutads.info/consumers) f. If you would like to find out more about cookies and other similar technologies, please visit www.allaboutcookies.org or the Network Advertising Initiative’s online sources at www.networkadvertising.org. 11. Links to Third Party Sites The Website may, from time to time, contain links to and from third party services. If you follow a link to any of these services, please note that these services have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those services. 12. Our Policy Towards Children The Website is not directed at persons under 18 and we do not knowingly collect personal data from persons under 18 or from any change that can be deemed as child in your jurisdiction. 13. Changes to This Policy We evaluate our privacy policies and procedures to implement improvements and refinements from time to time. Accordingly, we may update this Privacy Policy and so you should review this page periodically. If we make material changes to this Privacy Policy, we will update the “last updated” data at the start of this Privacy Policy. Changes to this Privacy Policy are effective when they are posted on this page. 14. Notices If we need to provide you with information about something, whether for legal, marketing or other business related purposes, we will select what we believe is the best way to get in contact with you. We will usually do this through email or by placing a notice on the communication. The fact that we may send notices to you will not stop you from being able to opt out of certain types of contact as described in this Privacy Policy. 15. Contact Details Questions, comments and requests regarding this Privacy Policy are welcome and should be sent to: Avansas Office Supplies Limited Address: 107-111 Fleet Street London EC4A 2AB United Kingdom E-mail: data@avansas.com Our Cookie Policy We use Cookies for you to benefit from our website in the most efficient way and improve your user experience. If you do not prefer the use of cookie you can always delete cookies from your web browser settings or block them. However, we would like to remind you, this can affect your use of our website. We will assume that you accept the cookie use on this website unless you change your browser’s cookie settings. You can reach the regulations regarding the processed personal data via the Privacy Policy on our website. Cookies Used on the Website What is Cookie and Why Are They Used? The Cookies are little text files stored on your device or on the network server you visit via the browsers by the websites. The purposes for using Cookies on our Web Site are outlined below: • To enhance the services provided for you by increasing the website’s functionality and performance, • Enhancing the website while providing new services on it and personalizing the provided features according to your preferences; • Attaining website’s, yours and our Company’s commercial and legal security. What types of Cookies we use? Session Cookies These temporary Session Cookies are used trough out our visitor’s usage of the Web Site, and deleted after they close the browser. The main purpose of using these cookies are to provide the Web Site to work properly during your visit. For example; it provides for you to fill out the online forms appearing on more than one page. Persistent Cookies The purpose of Persistent Cookies is to increase the functionality of the Web Site, provide a faster and better service to our visitors. These Cookies are being used to remind you your preferences and they are stored via the browsers. Some types of Persistent Cookies; can be used with the purpose of providing you special offers by considering the issues like your purpose when you are using the Web Site. When you re-visit our Web Site on the same device, our Web Site evaluates whether if there is an already existing Cookie created by our Web Site on your device, and if found any, it is concluded that you have visited the Web Site before and the material of content to be presented to you is determined accordingly with this, and by this way a better service is provided for you. The Cookies Used on our Web Site Technical Cookies With the help of the Technical Cookies the proper working of the Web Site is maintained, and the Web Site’s malfunctioning pages and areas are detected. Authentication Cookies When the visitors log into the website with their passwords, these Cookies define the visitor as the Web Site user for all of visited the pages, this way, the user does not have to re-enter his/her password for every single time opening a new page. Flash Cookies It is a Cookie type used for enabling the visual or auditory contents on the website. Customization Cookies These Cookies are used for reminding the users of their preferences when they visit different pages on different sites. Remembering your language preference is an example to this. Analytical Cookies These are the Cookies providing analytical conclusions like the numbers of visitors, the detection of the Web Site’s viewed pages, the hours of visit, sliding motions carried on the web pages. How can I control or delete the Cookies? Many web browsers are set to automatically accept the cookies as default. You can change these settings in a way to block the Cookies or show alerts when Cookies are sent to your device. There exist several ways to control the Cookies. Please apply to your browsers’ instruction or help screen to gain detailed information on how to arrange your browser settings. If you disable the Cookies we use, this act can affect your user experience on our Web Site; likewise, you may not be able to view some parts of our Web Site or when you re-visit the site you may not be able to access the specially created information for your user experience. Can Data Subjects Block the Cookie Use? You can personalize your preferences regarding the Cookies by changing your browser’s settings. Adobe Analytics: https://www.adobe.com/privacy/opt-out.html Google Adwords: https://support.google.com/ads/answer/2662922?hl=en Google Analytics: https://tools.google.com/dlpage/gaoptout Google Chrome: https://support.google.com/chrome/answer/95647?hl=tr Internet Explorer: https://support.microsoft.com/tr-tr/help/17442/windows-internet-explorer-delete-manage-cookies MozillaFirefox: https://support.mozilla.org/tr/kb/Çerez%20Yönetimi Opera: http://www.opera.com/help/tutorials/security/privacy/ Safari: https://support.apple.com/kb/ph19214?locale=tr_TR Limiting 3rd Party Cookies? a. If you only want to limit third party advertising cookies, you can turn such cookies off by visiting the following links (please bear in mind that there are many more companies listed on these sites than those that drop cookies via our website): I. Your Online Choices ( http://www.youronlinechoices.com/ ) II. Network Advertising Initiative ( http://www.networkadvertising.org/) III. Digital Advertising Alliance (http://www.aboutads.info/consumers) b. If you would like to find out more about cookies and other similar technologies, please visit www.allaboutcookies.org or the Network Advertising Initiative”s online sources at www.networkadvertising.org Are Deliveries Subject to a Fee? For UK Mainland deliveries, excl Scotland & Highlands: Delivery is free of charge on ALL orders. Hurry - for a limited time only. For larger quantities, additional delivery charges & timescales may apply depending on the volume and destination. On these occasions, our customer service team will reach out to you, to find the most suitable and cost-effective delivery options with the time frame for delivery. For Northern IE, Channel Islands, Scotland, Highlands & UK Islands and Isle of Man Delivery is free of charge for orders over £144 inc. VAT. For orders under £144 inc. VAT, a fixed delivery charge of £12.00 inc. VAT. Additional delivery charges & timescales may apply - If your delivery address is within any of these regions then additional delivery charges and times may apply, depending on the volume and destination. On these occasions, our customer service team will reach out to you, to find the most suitable and cost-effective delivery options with the time frame for delivery. What Are the Delivery Terms? For UK Mainland deliveries, excl Scotland & Highlands: - Orders placed Monday – Thursday before 5pm are delivered next working day. - Orders placed after 5pm will be delivered in 2 working days after ordering. - Orders placed on Friday before 5pm will be delivered the following Monday. - Orders placed on Friday after 5pm and orders on Saturday & Sunday will be delivered the following Tuesday. - Larger quantities may be dispatched on a pallet, and orders placed before 3pm will be delivered the next working day. - For orders placed after 3pm, pallet deliveries will be scheduled for the following business day. Please note that pallet deliveries are kerbside and cannot guarantee a specific time slot.- For larger quantities, additional delivery charges & timescales may apply depending on the volume and destination. On these occasions, our customer service team will reach out to you, to find the most suitable and cost-effective delivery options with the time frame for delivery. For Northern IE, Channel Islands, Scotland, Highlands & UK Islands and Isle of Man: - Orders placed Monday – Thursday before 5pm are delivered in 2 working days after ordering. - Orders placed after 5pm will be delivered in 3 working days after ordering. - Orders placed on Friday before 5pm will be delivered the following Tuesday. - Orders placed on Friday after 5pm and orders on Saturday & Sunday will be delivered the following Wednesday.- Larger quantities may be dispatched on a pallet, and orders placed before 3pm will be delivered via Economy Service.- Orders placed after 3pm will be processed the following business day via Economy Service. Please note that pallet deliveries are kerbside and cannot guarantee a specific time slot. - Additional delivery charges & timescales may apply - If your delivery address is within any of these regions then additional delivery charges and times may apply, depending on the volume and destination. On these occasions, our customer service team will reach out to you, to find the most suitable and cost-effective delivery options with the time frame for delivery. Our Return and Refund Policy At Avansas your consumer rights are at paramount importance to us. We always strive to exceed your expectations and therefore giving you the following options for product returns and refunds. When a product you received does not meet your needs and/or fulfil the requirements, you may choose to return it for any reason. As stated, your satisfaction is our priority and it is easy to return a product and get a full refund, provided that: - The product is in resalable condition, in original unopened packaging, unused and undamaged, - You notify us within 30 days after the product is ordered, - You should provide a proof of purchase such as receipt, when returning the product You have 30 days to return it after the order date. However, this shall not affect your legal right to return within 14 days after the delivery of the product. To exercise your right to return, please contact Customer Service by telephone on 0330 822 0222 or using our live chat service on our website or you can send an e-mail to; uksupport@avansas.com Our Customer Service team will provide you a return code, linked with your initial order number, which you’ll use on our solution partner DHL’s Parcel Return Service website to generate the DHL Parcel’s return barcode. You can select the nearest DHL Service Point to drop off your return using this generated barcode. The entire process is free-of-charge for our customers, as long as our solution partner DHL’s return service is used. Otherwise, the Customer will be responsible for all the costs and expenses. We will process your return claim within 3 days of receiving the products back to our warehouse and start the refund process after inspecting to check that the product is arrived in resalable condition. We cannot refund any product which shall not arrive in resalable condition, in original unopened packaging, unused and undamaged. For the orders paid with a credit/debit card, depending on your bank/card issuer it can take up to 5 working days for the money to appear in your bank/card account and up to 3 working days for PayPal refunds. For your security, we cannot refund a different card or a different payment method, except to the one you made the original purchase with. We will refund the original delivery charge only if a complete order is returned within 30 days after initial order date. We are unable to accept returns for perishable goods such as food and drink or for personalised products unless they are faulty on delivery. If your item has arrived damaged or faulty, please take detailed photos of the faulty parts and send them to our Customer Service team by email or through our live chat service within 48 hours after delivery. For Avansas Office Supplies Limited, to accept any returns, it is important that you return the goods through our solution provider DHL Parcel, so that you have proof of postage, as we cannot be held responsible for any parcels going missing during the transit. We recommend obtaining proof of postage in case the item is not received by our warehouse. This policy does not apply to the following products: o All digital products and CD’s, books and all printed material, o Personalised products, o The products which are not shipped and/or delivered. If you wish to cancel the order before shipping, please contact our Customer Service via phone, from the contact details shown at our website.
