Fast Delivery Are Deliveries Subject to a Fee? For UK Mainland deliveries, excl Scotland & Highlands: Delivery is free of charge on ALL orders. Hurry - for a limited time only! For larger quantities, additional delivery charges & timescales may apply depending on the volume and destination. On these occasions, our customer service team will reach out to you, to find the most suitable and cost-effective delivery options with the time frame for delivery. For Northern IE, Channel Islands, Scotland, Highlands & UK Islands and Isle of Man Delivery is free of charge for orders over £144 inc. VAT. For orders under £144 inc. VAT, a fixed delivery charge of £12.00 inc. VAT. Additional delivery charges & timescales may apply - If your delivery address is within any of these regions then additional delivery charges and times may apply, depending on the volume and destination. On these occasions, our customer service team will reach out to you, to find the most suitable and cost-effective delivery options with the time frame for delivery. How Can I Change My Billing and Delivery Address? You can make any changes in the My Addresses field under the My Account menu, or in the Delivery Address tab while completing your purchase. You can choose your predefined addresses as your billing or shipping address during your order, or you can add a new address. How Do I View My Orders? You can view your order information in the ‘My Orders’ section under the ‘My Account’ menu. What Are the Delivery Terms? For UK Mainland deliveries, excl Scotland & Highlands: - Orders placed Monday – Thursday before 5pm are delivered next working day. - Orders placed after 5pm will be delivered in 2 working days after ordering. - Orders placed on Friday before 5pm will be delivered the following Monday. - Orders placed on Friday after 5pm and orders on Saturday & Sunday will be delivered the following Tuesday. - Larger quantities may be dispatched on a pallet, and orders placed before 3pm will be delivered the next working day. - For orders placed after 3pm, pallet deliveries will be scheduled for the following business day. Please note that pallet deliveries are kerbside and cannot guarantee a specific time slot.- For larger quantities, additional delivery charges & timescales may apply depending on the volume and destination. On these occasions, our customer service team will reach out to you, to find the most suitable and cost-effective delivery options with the time frame for delivery. For Northern IE, Channel Islands, Scotland, Highlands & UK Islands and Isle of Man: - Orders placed Monday – Thursday before 5pm are delivered in 2 working days after ordering. - Orders placed after 5pm will be delivered in 3 working days after ordering. - Orders placed on Friday before 5pm will be delivered the following Tuesday. - Orders placed on Friday after 5pm and orders on Saturday & Sunday will be delivered the following Wednesday.- Larger quantities may be dispatched on a pallet, and orders placed before 3pm will be delivered via Economy Service.- For orders placed after 3pm, will be processed the following business day with Economy Service. Please note that pallet deliveries are kerbside and cannot guarantee a specific time slot. - Additional delivery charges & timescales may apply - If your delivery address is within any of these regions then additional delivery charges and times may apply, depending on the volume and destination. On these occasions, our customer service team will reach out to you, to find the most suitable and cost-effective delivery options with the time frame for delivery. In General: Working days are Monday to Friday. We are closed during Bank Holidays, you should expect a delay in deliveries during bank holidays. What Should I Do When I Receive My Order? Our parcel carriers should deliver your order complete and undamaged. Before accepting delivery, please check the outer package for any damage and check the entire order for any shortages. In such cases, it is required that the proof of delivery is signed noting any damage or shortages. On the rare occasion that you do find any damages or shortages, please contact our Customer Services team by phone, web chat or e-mail. They will then initiate any returns and exchanges on your behalf.
